APPRECIATION

"Stacy was an expert - has done this hundreds of times, professional, on time, helpful to the nursing staff (they knew her by name and vice versa), so comforting to me (beyond the hope of keeping my hair and reducing the chances of neuropathy) I know the good word is spreading about her expert services. She is independent of Penguin Cold Caps but helps you in ordering them to be used during chemo. I wanted to help future women as I had personally called 6 women who had experience with Stacy at Sutter before I started working with her.”

Michelle

"Stacy was truly my cold-capping angel during one of the hardest times in my life. After my ovarian cancer diagnosis, I was terrified of chemotherapy and the thought of losing my hair, but thanks to Stacy, I was able to keep it. From the moment I reached out, she was kind, patient, and incredibly knowledgeable. She handled everything during my treatments—from picking up dry ice and meeting me at the infusion center with the caps and ice booties/gloves ready to go, to managing the caps and perfectly timing the entire process, so I didn’t have to worry about a thing. She even stayed with me for four+ hours after each chemo session for post-capping. Her attention to detail and professionalism gave me so much peace of mind.

What truly set Stacy apart was her compassion. She didn’t just help with the cold capping; she supported me emotionally through each session, offering tips and remedies for chemo side effects. Stacy made an overwhelming experience so much easier to bear, and I’ll always be grateful for her care. Thanks to her, I avoided foot and hand neuropathy, kept most of my hair during treatment, and, even on the hardest days, I still felt like myself. When my treatments were over, my hair grew back thick and healthy. I can't recommend Stacy highly enough to anyone considering cold capping—she’s simply the best."

Xo, Marla

"I heard about Stacy through my nurse navigator at Sutter, who told me she would be a great resource and had worked with many prior patients at Sutter. The nurses at the downtown Sutter infusion center know her and speak very highly of her.

I chose to have Stacy provide the full cold-capping service, which was very reasonably priced. She did everything, including picking up the dry ice, meeting me at the infusion center with the caps and ice socks/gloves ready to go, and coming to my home following treatment to provide the recommended post-capping time. She even got free dry ice (when available) to reduce my costs. She also kept track of the appropriate capping times based on my chemo regimen. The only thing that I did was communicate with my nurse the day of about when the chemo infusion would start, so I could inform Stacy.

Stacy is clearly a highly experienced professional. She worked quickly and efficiently, but always made sure to get the cap placement and temperature just right.

The results speak for themselves. I did not have any foot or hand neuropathy, and my hair looked great throughout treatment. I did lose some hair, which is inevitable, but no one would have been able to tell I had lost hair unless they already knew me.

I cannot recommend Stacy highly enough. She was so knowledgeable, experienced, kind, thoughtful, and accommodating, and she made the cold capping process as easy as it could have been."

Katie

"I was diagnosed with breast cancer in April of 2022. Finding out I had cancer was awful, but learning I was going to have to have chemotherapy scared me. I did not want to lose my hair and look sick for myself, but more so for my kids. Luckily, my oncologist handed me the Ice Ladies brochure, and I reached out to Stacy. Stacy was so kind and patient with me while I decided whether or not to cold cap. I decided to do it. It was one of the best decisions I have made in my life. I kept 70% of my hair, so I still looked like myself. It made my treatment more bearable, and most times, people had no idea that I was battling cancer. Stacy came to every infusion and stayed with me for four to five hours afterward to post-cap. She was my rock during my chemo days. I truly feel that all women should cold cap. It really helped me mentally throughout my treatments. Lastly, when my treatments were done, my hair grew back very thick and healthy."

Jackie

"If you face chemotherapy in your breast cancer treatment regimen, it’s inevitable that you’ll lose your hair. For me, this was something I didn’t want to accept. It was something that was quite emotional, and I felt like retaining my hair would help retain a portion of my identity. I chose cold capping to help mitigate hair loss, and it absolutely helped. However, what I found was something deeper and more meaningful. I found a support system and solace in having someone right beside me every time I showed up for an infusion. Stacy offered more than just the cold-capping service. She held me up and fought with me while providing a white glove service to help achieve the objective of retaining my identity by preserving my hair follicles. Through it all, the process helped me find a new, stronger identity. I retained hair, and it grew back faster and healthier due to the cold capping technique. This was an experience that will forever change me, and I’d recommend cold capping to anyone ready to face the battle. "

Raina

"Stacy was my Cold Cap Representative while I was undergoing chemotherapy treatments, from March to July 2020. Stacy made a difficult situation so much better and more comfortable with her knowledge and experience. Her energy, enthusiasm, and kindness during our time together were of great value to me. She is caring and understanding of the patient’s situation and needs. My experience with Stacy was first-rate, and I cannot recommend her highly enough. "

Elaine

"Stacy answered all of my questions and concerns. She was very supportive, kind, and compassionate throughout the process. My chemo cycles were during COVID restrictions, and I am so thankful to have had Stacy at my side. I did not have to experience being bald, and I will be forever grateful for my experience. "

Reena

"Stacy Birdsall was my primary Penguin Cold cap assistant. She was fabulous! So personable and so responsible at such a delicate time in my life. We had long days and shared stories and even remedies. I had quite a lot of side effects when I went through chemo. Stacy would assist with remedies…eg, black pepper reduces gas 😍 We still are in touch with each other. Stacy sends me emails and text messages from time to time, and I keep her picture on my phone. I shall never ever forget her first day on the job. She was a little concerned and so wanted to get it right. I put her mind at ease. I said, Look, Stacy, don’t be nervous, I do not tear down women, I help build them up. From then on, she relaxed into the job. It has been a pleasure to know her. Anyone who gets to know this beautiful lady is lucky."

Macey